Refund policy
# Refund Policy
## Returns at a glance
Rovenat accepts returns of defective and non-defective merchandise, including changes of mind, for purchases delivered within the United States.
- Notify us within 30 calendar days after receiving your item.
- Mail the item within 14 calendar days after notifying us.
- For voluntary change-of-mind returns, items must be new and unused.
- Returns are made by mail or parcel service.
- You purchase the return label and pay postage for ordinary returns.
- We cover necessary return shipping for defective, damaged-on-arrival or incorrectly supplied items.
- Exchanges are accepted subject to availability.
- No restocking fee applies.
- Eligible refunds are initiated within 5 calendar days after we receive the return, including inspection.
These are our store's return terms. They do not limit any rights or remedies you have under applicable federal or state law.
## Requesting a return
Email contact@Rovenat.shop with your order number or another reasonable proof of purchase and identify the items you wish to return. A reason is optional for a change-of-mind return. For a product problem, describe the issue so we can arrange an appropriate solution.
We will provide the return address and instructions. Do not mail goods to our business address or an address on a shipping label without confirming the return destination with us. Package the goods securely, include information identifying your order, and keep proof of shipment. Tracking is recommended.
A timely return request preserves your 30-day eligibility even if our response comes later. If we delay providing instructions, we will allow the time needed to ship the return and will not reject it because of our delay.
## Condition of ordinary returns
For voluntary returns of non-defective items, goods must remain new and unused, without wear, washing, alteration or customer-caused damage. Include the supplied components and accessories, and return original packaging and tags where available.
Sale merchandise follows the same return terms as full-price merchandise. The new-and-unused condition does not prevent a claim for a defect discovered during use or restrict a remedy required by law.
## Return shipping and fees
For an ordinary change-of-mind return, you arrange and pay for the return label and the carrier's actual postage charge. We do not charge an additional flat return fee, restocking fee or refund-processing fee.
For defective, damaged-on-arrival or incorrect merchandise, contact us so we can arrange a prepaid label, collection where appropriate, or reimbursement of necessary reasonable return shipping. You will not bear those necessary costs.
## Defective or incorrect merchandise
Contact us when you discover a problem, including if the ordinary return period has passed and you believe you have a legal or warranty claim. We may request reasonable information to assess the problem. Photographs are helpful if available, but no special photo requirement or short reporting deadline overrides applicable legal rights.
We will arrange an appropriate remedy, such as a replacement or refund, consistent with the circumstances and applicable law. We do not require you to accept store credit instead of a refund to which you are entitled. Any separately stated product warranty is additional to rights that cannot lawfully be excluded.
## Exchanges
Request an exchange within 30 calendar days after receipt. Ordinary exchanges follow the return condition and mailing process above and depend on replacement stock. We will explain any price difference before proceeding and obtain your agreement to any additional payment.
You pay ordinary return postage; we cover necessary postage for defective or incorrect goods. Standard shipping of the replacement within our US delivery area is free. If the requested replacement is unavailable, you may receive an eligible refund instead.
## Refund amount and timing
We inspect returned goods and initiate eligible refunds within 5 calendar days after receipt. Inspection is included in those five days and does not start a new processing period. If a return does not meet our voluntary conditions, we will explain the reason; legal rights remain unaffected.
We refund the price actually paid for the returned merchandise and applicable refundable sales tax. Partial returns account for discounts applied to those items. We do not deduct a retroactive charge for originally free standard shipping. Ordinary return postage paid by you is not refundable.
Refunds go to the original payment method unless you expressly agree otherwise. Your bank or payment provider may require additional time to display the credit. Contact us if it has not appeared after the provider's advised posting period, and we will help trace it.
For an accepted cancellation before shipment, we initiate the refund within 5 calendar days after cancellation. Where we agree to refund a product without requiring a return, we initiate it within 5 calendar days of that agreement. Any earlier legally required deadline takes precedence. Shipment-delay cancellations are handled under our Shipping Policy and applicable prompt-refund requirements.
## Contact
Rovenat
Business address: 1532 N Milwaukee Ave, Chicago, IL 60622, United States
Email: contact@Rovenat.shop
Obtain return instructions before sending goods; the business address is not a confirmed return destination.